P2P Trading Rules

1. General Provisions

1.1. These Rules govern the conduct of P2P trades on the EIDEX platform and form an integral part of the User Agreement.

1.2. A P2P trade is the purchase/sale of digital assets directly between users. The Platform provides the infrastructure: publication of advertisements, locking of the crypto leg of the trade (escrow) and an appeal procedure.

1.3. Fiat settlements take place directly between the parties to the trade outside the Platform. The Company does not accept, hold or transfer fiat funds, is not a payment intermediary and is not a party to the settlements.

1.4. The P2P service is available to verified users only.

2. Advertisements

2.1. The seller/buyer publishes an advertisement specifying the asset, the price or pricing formula, the trade limits and the available settlement methods.

2.2. The payment details specified in the advertisement and in the trade must belong to the user personally. The use of third-party payment details is prohibited.

2.3. Misleading advertisements are prohibited: discrepancy between the actual and the stated terms, hidden fees, demands for additional payments over and above the trade amount.

3. Trade Procedure

3.1. When a trade is opened, the crypto leg is automatically locked by the Platform (escrow) and remains locked until the trade is completed or cancelled.

3.2. The buyer must make payment within the payment window specified in the trade and click “Paid” only after the full amount has actually been transferred.

3.3. The seller must verify the actual receipt of the full amount in their own account and only then release the cryptocurrency. A screenshot or SMS is not sufficient verification — check the account balance.

3.4. If the buyer has not paid within the allotted time, the trade may be cancelled and the escrow returned to the seller.

3.5. Communication regarding the trade is conducted in the trade chat on the Platform. Arrangements made outside the trade chat are not taken into account when appeals are considered.

4. Prohibitions

Within the P2P service the following is prohibited:

• using third-party payment details or passing your own details to third parties for settlements;
• paying from accounts opened in the name of other persons, and accepting payment into such accounts;
• clicking “Paid” without having actually paid;
• releasing cryptocurrency before the funds have actually been received;
• reversing a payment (chargeback) after receiving the cryptocurrency;
• demanding additional fees and payments not specified in the terms of the advertisement;
• settling by methods not specified in the trade;
• using P2P for money laundering, cashing out criminal proceeds and other unlawful activity;
• price manipulation and sham trades.

5. Appeals

5.1. In the event of a dispute over a trade, either party is entitled to open an appeal. The escrow remains locked for the duration of the appeal.

5.2. The parties must provide the requested evidence (statements, payment confirmations, trade correspondence) within the stated period. Failure to provide evidence is construed against the party that failed to provide it.

5.3. A decision on an appeal is taken on the basis of the rules of this document and the evidence provided, and is binding on the parties within the Platform.

5.4. Submitting forged evidence results in the account being blocked.

6. Liability and Sanctions

6.1. For breach of these Rules the Company is entitled to: cancel the trade, restrict access to the P2P service, block the account, withhold assets as part of compliance procedures and pass information to the competent authorities in the cases provided for by law.

6.2. The Company bears no responsibility for the actions of the parties in fiat settlements outside the Platform. The risks of counterparty selection are described in the Risk Disclosure.

7. Fees

P2P service fees (if any) are published on the Platform's fees page.