Exchange Rules

1. General Provisions

1.1. These Exchange Rules (the "Rules") govern the provision of the digital- and fiat-asset exchange service through EIDEX (the "Service"). By creating an exchange order, you confirm that you have read and accept these Rules.

1.2. The Rules apply together with the Terms of Service and the AML/KYC Statement. In matters of exchange, these Rules prevail in case of conflict.

1.3. The Service is not a public offer; the Company may refuse to carry out an operation without stating reasons, to the extent permitted by applicable law.

2. Exchange Rate

2.1. The exchange rate is displayed when the order is created and is fixed for a limited period indicated on the order page.

2.2. If the order is not paid within the allotted time, the Company may recalculate the rate based on current market data at the time funds are received, or cancel the order.

2.3. The final amount receivable is calculated taking into account the Service fee and the blockchain network fee in effect at the time of execution.

3. Order Creation and Execution

3.1. An order passes through a sequence of statuses from creation to completion. The current status is shown on the order page.

3.2. A limited time is allotted for payment of the order. Funds received after the deadline are processed under clause 2.2.

3.3. An order is deemed completed once funds are sent to the details provided by the user.

4. Details and User Responsibility

4.1. The user independently provides the receiving details (card number, SBP details, crypto wallet address) and bears full responsibility for their accuracy.

4.2. If incorrect or outdated details are provided, the order is deemed completed and the Service bears no responsibility for funds sent to such details. A refund in this case is not possible.

4.3. Before confirming an order, the user must verify all details. Details cannot be changed after the order is created.

5. AML Screening and Return of Funds

5.1. All exchange operations undergo automatic source-of-funds screening (blockchain analytics) in accordance with the AML/KYC Statement.

5.2. If AML screening is triggered, the Company may suspend execution of the order and freeze the received funds until the review is complete, and may request information about their origin and/or identity verification (KYC).

5.3. If the funds do not pass AML screening and the risk cannot be eliminated, the frozen crypto assets are returned to the sender's address (the address from which they were received), less the network fee. Returns to any other address are not made.

5.4. Funds associated with unlawful activity or sanctions restrictions are not returned and may be blocked with notification to the competent authorities.

6. Restrictions

6.1. Operations for the benefit of, or from, third parties are not allowed: the sender and recipient must act in their own interest.

6.2. The operation amount must be within the minimum and maximum limits specified for the selected exchange direction.

6.3. Use of the Service for money laundering, terrorist financing, sanctions evasion or any other unlawful purpose is prohibited.

7. Support

7.1. For questions regarding an exchange order, contact the Service support team. To speed up processing, keep your order identifier.